Why Calls Will Always Come Out On Top – You Need Your Telephone

With so many communication channels now available, it can be difficult for your business to decide on the best method.┬áSo, how should you be dealing with your customers requests and inquiries? A recent U.S study asked consumers how they prefer to resolve customer service issues: While social media, texting, online networking, and other channels are making an impact. The telephone still maintains the spot for […]