Skyrocket collaboration with Voice Calling in Microsoft Teams

The all-in-one communications solution

The learning curve to remote work was sharp. Did you notice digital gaps in your workforce?  Spend time juggling multiple apps and vendors, and lose hours to training?

The road ahead remains unclear, but your communication plan doesn’t have to.

We’re offering an all-in-one communications solution - Voice Calling in Microsoft Teams, that's intuitive and centralised.

Integrating Voice Calling with Microsoft Teams means you'll skyrocket collaboration with a single app for all your communication tools (Outlook calendar, meetings, chats, calls).

Your team will be able to work from anywhere, on any device.

And you'll save time with one learning curve, and one point of contact for any support you need.


Communications made easy

Integrating voice calling into Microsoft Teams means you'll have full access to all your communication tools from any device, wherever you are. So, your team can work flexibly, without hindering productivity.

How will you benefit from integrating voice calling into Microsoft teams?

You'll be able to say goodbye to the hassle and costs of PBX maintenance, with a cloud-based phone system fully managed by the experts at CMM telecoms. You'll skyrocket collaboration and be able to depend on a dedicated team for any support you need.

Faster conferencing every time 

A dedicated dial-number will be integrated into every online meeting, so you can join faster and save time setting up. No need to worry about reserving conference lines.

99.9% up-time guarantee 

Microsoft's trusted cloud has built-in redundancy and load balancing, with a 99.9% up-time guarantee, which means reliable and secure calling for you and your team. Plus you'll receive cloud-powered AI with voicemail transcription, inline chat translation, and real-time captioning in meetings.

Unlimited UK calling plan

Make as many calls as you like with unlimited UK calls. If you're also looking to keep your existing phone numbers, we've got that covered too. 

All the tools you need in a single app

Why make collaboration harder than it has to be? With Business Voice, your calls, chats and meetings are automatically unified and your Outlook and Teams calendars are connected. You'll be able to use Word, Excel, and PowerPoint within your calls and meetings.

Easy setup, billing and management

Save your IT professionals time and hassle with an easily accessible admin centre and call quality dashboard, for quick management and monitoring when you need it.

Calls from anywhere, on any device

Take the toll out of remote working with a single number, and the ability to make and receive calls in Teams whether you're using your computer, mobile device, or desk phone. 


How can you make and receive calls in Teams?

Microsoft's set calling plans can be expensive and time-consuming, and you’ll lose the benefit of having a dedicated contact to help you with the process. That’s why we offer Direct Routing as a cost-effective, flexible alternative. 


Direct routing allows you to connect your telecom voice trunks directly to Microsoft 365 and Teams, so that your people can make and receive calls. We'll work with you to connect your voice trunks via a certified Session Border Controller (SBC) to your Microsoft 365 plan and Phone System, and ensure you get a rich calling experience.

Microsoft Teams with Voice Calling

How do you know if Direct Routing with CMM Telecoms is right for your business?

As a certified and independent Microsoft Partner, we can get you connected to teams using Direct Routing and ensure you reap the benefits of cheaper call rates, more flexibility and superior support. 

 Microsoft certifies only a highly select group of Session Border Controller partners, so you can be confident that you're relying on a certified partner for your cloud-calling deployment.  We'll operate as your direct contact and support team, so you can take advantage of a complete calling experience, without the time, hassle and frustration. 

You have limited in-house support and experience, or time

Your business may have limited IT staff or resources, or staff who have little experience using Teams as a PBX or of telecommunications in general. We can provide you with essential step by step account management, install Direct Routing and any other equipment you need, whether you want to fill in a knowledge gap, or simply save your own staff time.

Your internal communications are reliant on Teams

Using Teams for your external, as well as internal, communications will eliminate the need for a separate PBX system and all the costs that come with it. You'll also benefit from greater integration between all your systems.

You want more flexibility than the Microsoft pre-set calling plans can offer

Samsung XCover Pro User

Microsoft's pre-set calling plans are the alternative way to make and receive calls in Teams, but there isn't room for negotiation when it comes to flexibility. If you make a reasonable amount of outbound calls and you'd like to take advantage of unlimited UK calls, Direct Routing is the ideal choice. As your dedicated provider, we can also get your numbers connected to Teams virtually anywhere for full-feature calling.

You have international calling requirements

If you have international calling requirements, Direct Routing can provide you with the availability you need, particularly as Microsoft's pre-set calling plans are currently limited to the UK and Canada while the roll-out takes place. We can handle your global calling requirements however complex, so you can rest assured that you're choosing a solution that can change as your business does.


Frequently asked questions

How does Direct Routing work?

What phones are supported?

How much does it cost?

How do I get set up?  

Why CMM?

Our aim is to help you make the most out of voice calling in teams, with a service lead approach; so that you can work smarter, not harder. We'll provide you with essential step by step account management based on a comprehensive review of your infrastructure, install Direct Routing and provide any other equipment you need.

 Microsoft certifies only a highly select group of Session Border Controller partners, so you can be confident that you're relying on a certified partner for your cloud-calling deployment. 

You'll receive premium-style support throughout, saving your own staff time, as you'll be able to depend on an experienced and dedicated UK-based team. From setup, to training, to support, we have it covered.


Director, Exclusive Networks 

"All of our requirements are dealt with promptly and effectively"

We have been extremely satisfied with the service we have received from CMM; they have always gone the extra mile to ensure our needs have been met. All of our requirements are dealt with promptly and effectively and I would happily recommend using CMM.


Director, Patrick Mavros International

"You really feel that your business is appreciated and respected"

There are few companies that give such an outstanding service as CMM. The team there are always full of energy and optimism and you really feel that your business is appreciated and respected.


Commercial Director, R Collard

"The customer service is second to none"

We have been with CMM Telecoms for over 15 years, we have always found that along with superb value for money the customer service is second to none, all of the team are always on hand to offer you their wealth of knowledge it is a pleasure dealing with them all.

Register for your no obligation, 60-day Voice Calling in Teams free trial today

You can take advantage of a free 60-day trial, regardless of whether you currently have Office 365. All you'll pay for is the calls you make. Simply fill in the form below, and we'll be in touch to discuss the next steps.

Tailored solutions

  • For 60 days, we'll provide you with Voice Calling in Teams for free. All you pay for is the calls you make.
  • To get set up, you'll need either the Phone System or the Microsoft Business Voice without Calling Plan add-on enabled.
  • If you're not currently set up with Office 365 but would like to be, we can help get you the licences that you need.
  • We'll assist with setting up your users on their desktop, installation of applications and migrate your email to Office 365.
  • Once you're set up, we'll provide you with Teams Telephony FREE for 60 days. You just pay for any calls.