Professional Music on Hold
Keep your customers on the line
Of callers are placed on hold
of callers will hang up after 40 seconds if confronted with silence
of callers who hang up, will not call back
Keep your customers on the line
Music on Hold fills the silence that would otherwise be heard when you place your callers on hold. Filling that time with a message allows for 'on hold marketing' and reduces the number of your callers hanging up.
You'll be able to complement your existing promotions and create endless cross-marketing opportunities because your callers will be able to listen your latest offers and services while they wait.
If you'd prefer not to advertise, you could use the time to provide helpful information such as opening times, directions or details of a referral scheme.
Enhance your professional image
'Answer machine message' lets your callers know they are being dealt with and provides the reassurance that their call is valued.
Direct calls to the right person, at the right time
Professional auto attendant is another feature of Music on Hold. Think 'Press 1 for Sales, 2 for Support'. This messaging service is a simple yet extremely effective method of directing calls to the right person or department. And you'll save on the costs of hiring a full-time receptionist.
It is vital that this is clear, professional and up-to-date, otherwise you can lose callers before they’ve spoken to any of your staff.
