Travel eSIMs for worldwide connectivity

These terms apply to travel eSIMs and top-ups bought from CMM Telecoms Limited (company number 10854438), registered at 1A Abbey Business Park, Monks Walk, Farnham, Surrey, GU9 8HT (“CMM”, “we” or “us”). Contact sales@cmmtelecoms.co.uk or 01252 854352. They cover personal and business purchases; consumer rights apply where you buy mainly for personal use.

Your selected plan description, order confirmation and any specific conditions supplied before you order form part of your agreement with CMM. The travel eSIM service offered on this page is provided through WorldSIM and its partner networks. Your purchase agreement is with CMM, and CMM remains your point of contact for orders, delivery and support.

Before ordering, check that your device supports eSIM, is network-unlocked and can use the networks available at your destination. Check the countries covered, data allowance, validity and any installation deadline. A regional or global plan covers only its listed destinations. Ask CMM before paying if you need confirmation.

Online plans are data-only unless the description expressly includes calls or texts. Data-only plans do not include a normal voice or SMS allowance; internet calling apps use your data. Voice-and-data plans are available by arrangement and may have additional conditions, which we will supply before you agree to buy.

Prices displayed on this page are in pounds sterling and are plus VAT. VAT-inclusive totals are also displayed alongside these prices. The VAT and total payable are shown in your basket and at checkout before payment. Each quantity represents a separate eSIM unless the plan states otherwise. Payment is required before fulfilment.

We accept your order when we email confirmation of acceptance. An automated receipt acknowledging your order or payment does not by itself confirm availability. If a plan is unavailable or a pricing error needs correcting, we will contact you before supplying it. You can accept an alternative or receive a full refund for any item we cannot supply; we will not substitute a plan or increase the agreed price without your agreement.

CMM currently fulfils orders manually. We email your eSIM QR code and setup instructions to the address entered at checkout within 24 hours of your order. Delivery is by email; no physical SIM is posted.

Check your email address and junk folder. If your eSIM is urgent, contact CMM by email, phone or live chat before ordering so we can confirm timing. Installation normally requires an internet connection. Keep your QR code and activation details private; do not share them publicly.

Your plan’s validity starts when you first use data in a country or region covered by your plan. Buying the plan or installing the eSIM does not start the validity period. You can install it before you travel and follow the supplied setup instructions when you are ready to use it. Any separate installation deadline stated in your instructions still applies.

A fixed allowance ends when it is used up or its validity expires, whichever comes first. Unused data does not roll over unless expressly included. “Unlimited” applies only to plans described as unlimited and may be subject to the fair-use, daily high-speed allowance, speed reduction or other limits stated for that plan. A 100GB plan is a fixed allowance, not unlimited.

Hotspot use, network selection, speeds and other features depend on your plan and device. Contact CMM before deleting your eSIM or changing devices. We’ll confirm whether it can be reinstalled or transferred.

Coverage and speed depend on local networks, location, congestion, device settings and other conditions. A listed destination does not guarantee service at every address or continuous coverage. Local restrictions may affect particular apps or websites. A travel eSIM should not be your only way to make an emergency call.

Choose the travel eSIM for mobile data and follow its roaming instructions. Your normal mobile provider may charge separately for calls, texts, roaming or automatic data switching; those charges are not included in your CMM eSIM price. Use the service lawfully and follow any network acceptable-use conditions disclosed for your plan. Fraudulent or unlawful use may lead to suspension.

Top-ups are available only on supported plans. Contact CMM with your order reference or eSIM identifier so we can confirm compatibility, allowance, price and validity before you buy. A top-up may have different start or expiry rules and does not necessarily extend the original plan. Where a top-up is unavailable, a new eSIM may be needed. These are prepaid purchases; buying a plan does not authorise an automatic renewal or further payment.

14-day refunds on unused eSIMs: you can cancel an unused eSIM within 14 days after the day you place your order for a full refund. Unused means no data has been used. Contact CMM with your order number; we may check data-usage records with WorldSIM. This policy applies to personal and business purchases and is in addition to your statutory rights.

If you are a consumer: for an online service order you normally have 14 days after the day the contract is made to cancel without giving a reason. Tell CMM clearly by email, phone or post using the contact details above. Include your name, order number and the item you wish to cancel. You can use the cancellation wording below, but you do not have to.

If you want us to begin supplying a service during that period, we must obtain your express request first. If you then cancel, we may charge a proportionate amount for the service supplied up to cancellation, only where the legal requirements are met. The right to cancel a service ends after full performance only where you expressly requested early performance and acknowledged that consequence.

If a separately identified element is legally digital content, any loss of the cancellation right requires your prior express consent to early supply and acknowledgement of that loss, plus the required confirmation. Receiving, installing or using a QR code does not by itself remove your statutory rights.

Where a statutory cancellation refund is due, we will make it within 14 days of being told of your cancellation, using the original payment method unless you agree otherwise, without a refund fee. Outside our 14-day unused-eSIM policy and statutory cancellation rights, we will review requests against the plan’s supply, activation and usage status and any conditions disclosed before purchase; a change of travel plans or unused allowance does not automatically entitle you to a refund.

Once you start using your plan: outside your statutory cancellation and other legal rights, a used plan is non-refundable if you simply change your mind, end your trip early or no longer need the remaining data. We may check activation and data-usage records with our supplier when reviewing a refund request. This does not affect your rights if the service is faulty, misdescribed or not supplied as agreed, or any refund due under the consumer cancellation rules above.

If you are buying for business: our 14-day unused-eSIM refund policy above applies, but there is no automatic consumer cooling-off period. For other cancellation requests, contact us as soon as possible; any discretionary cancellation or credit depends on whether the plan can be cancelled with the supplier. We will explain any applicable costs before agreeing a cancellation. This does not affect remedies where we fail to supply what was agreed.

Optional cancellation wording: “To CMM Telecoms Limited: I give notice that I wish to cancel my travel eSIM order. Order number: [ ]. Ordered on: [ ]. Plan/item: [ ]. Name: [ ]. Address: [ ]. Date: [ ].” If sent on paper, please sign it.

Contact CMM promptly with your order number, destination, device model and a description or screenshot of the problem. Do not send your full QR code in an unsecured public message. We may ask you to check settings or work with the network supplier to diagnose the issue. Do not delete the eSIM while we investigate unless instructed.

If the plan is faulty, misdescribed or not supplied as agreed, we will provide the remedy required by law, which may include putting the problem right, replacement, a price reduction or refund. A supplier’s refusal to reimburse CMM does not remove your statutory rights against CMM.

We will exercise reasonable care and skill. We are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill; we are not responsible for loss caused solely by your failure to follow clear setup instructions or by circumstances for which we are not legally responsible. Nothing excludes liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be excluded. Your statutory consumer rights are unaffected.

Send complaints to contactus@cmmtelecoms.co.uk, headed “eSIM complaint”, with your order reference. We will investigate and explain the outcome and any applicable escalation options. We use personal information as described in our Privacy Policy.

The terms agreed when you order apply to that order; later updates do not retrospectively change it. English law applies, without taking away mandatory protections or the right of a UK consumer to bring proceedings in the courts where they live.