VoIP

Flexible Working

Hello, Everyone’s working circumstances keep changing – whether that means working from home for a longer period or more flexibly than before. We’d like to make sure that your employees aren’t only relying on home Wi-Fi, and are well-equipped and comfortable to stay productive at work. Unlimited data to support you when working more flexibly • Forget about data limits with our unlimited data-only SIMs. […]

Hello,

Everyone’s working circumstances keep changing – whether that means working from home for a longer period or more flexibly than before. We’d like to make sure that your employees aren’t only relying on home Wi-Fi, and are well-equipped and comfortable to stay productive at work.

Unlimited data to support you when working more flexibly

• Forget about data limits with our unlimited data-only SIMs. With our 5G-ready data-only SIMs, you can enjoy amazing speeds at home and abroad when you need it

• Choose between Vodafone’s flexible offerings of 30-day, 12-month or 24-month plans

Vodafone Dongle – data on the go

Stay connected on the go with the Vodafone data dongle. Plug it into your laptop’s USB port to get online using Vodafone’s 4G network. Choose your plan and enjoy data wherever you go

Mobile Wi-Fi Hotspot – your powerful, pocket-sized hotspot

Our portable yet powerful mobile Wi-Fi hotspot gives you fast access to the internet though our 4G network – at home or away. You can connect up to 10 devices – your laptop, tablet and even your game console – at a time, and enjoy download speeds of up to 150Mbps.

Vodafone GigaCube – Support your broadband

Plug-and-play connectivity solution that you can use anywhere, so you don’t have to solely rely on your broadband bandwidth.

All you need is a power outlet and 4G or 5G coverage. Simply unbox, plug in and you’ll be ready to connect up to 64 devices* in minutes.

*Dependent on local conditions.

Why take connectivity with Vodafone?

Reliable network coverage

Vodafone keeps you connected with their award-winning network and a service you can rely on.

Growing number of 5G locations

Vodafone now has 5G in a total of 250 places, 57 locations in the UK and 193 locations across the rest of the EU. Stream seamlessly, download faster and leave lag behind with Vodafone’s 5G.

Make sure your teams are equipped with the right tools, data and connectivity to work productively.

If you want a quick discussion about how Vodafone’s solution can help your business adapt and excel in this new working environment, simply call us on 01252 854352 or fill in your details here and we’ll give you a call back.

VoIP

Professional Music on Hold

MoH helps keep your callers engaged and happy, whilst waiting for an operator. You can create bespoke messages too, so you can directly address the needs of your business. Want to advertise a new product, service or event? How about opening hours over the coming Bank Holiday? No matter who is calling, or what your business does, we can help you make the most out […]

MoH helps keep your callers engaged and happy, whilst waiting for an operator. You can create bespoke messages too, so you can directly address the needs of your business.

Want to advertise a new product, service or event?

How about opening hours over the coming Bank Holiday? No matter who is calling, or what your business does, we can help you make the most out of every call you receive.

How MoH Works

Contact Us or Call 01252 854352


Benefits of MoH

Professional Experience

Our professional voice-over artists can bring a higher level of grandeur to your business and raise your corporate image. After all, you don’t get a second chance to make a first impression!

Personal Touch

Make your callers’ experience memorable and enjoyable by engaging with them before the call has been answered, then once you’ve answered, the caller is educated and ready for your conversation.

Increase Revenue

Use the time your callers are on hold to inform them of premium services and increase your margins without having to increase headcount!


MoH isn’t as expensive as you might think…… There are pricing models available to meet all requirements. Prices start from as little as £20 per month.


Learn More

Tips & support

Business Data Security and Digital Risk

Jump to: Phishing scams that are on the rise Quick (and free) tips to protect yourself from cyberattacks and breaches The ultimate solution that will secure your business data and online activity Now more than ever, UK businesses are reliant on digital communication or online services, such as email addresses, websites, online banking or purchases.  The surge in digital communication and services, combined with the […]

Jump to:

Now more than ever, UK businesses are reliant on digital communication or online services, such as email addresses, websites, online banking or purchases.  The surge in digital communication and services, combined with the popularity of mobile devices, means hackers have a huge technology footprint to steal corporate and personal data.

You may have fallen into the trap of thinking 'it won't happen to my business', but if you knew almost half of UK businesses experienced a cyber security breach or attack in the last year, would you feel the same?

46%
of businesses reported a cyber security breach or attack in the last 12 months

32%
of which experienced a cyber security breach or attack at least once a week

Information sourced from UK Gov: Cyber Breaches Survey 2020

One in five of businesses who reported a cyber security breach or attack experienced a material outcome, such as losing money or data. 

For businesses who experienced material outcomes, the average cost is estimated to be £3,230 in the last 12 months.

For medium and large firms, this average cost soars to £5,220.

Phishing scams are on the rise 

Phishing scams are on the rise, and our partner Wandera has seen a notable rise in scams relating to Netflix and HSBC. 

Domains to watch out for

hsbc.sec-id00111[.]com

hsbc.uk-payeecancel[.]com

security.hsbc.verifypayee[.]com

security.hsbc.unauthorised-payee[.]com

hsbc.account-8reset[.]com

www1-netflix[.]com

www-netflix-payment[.]com

www-1netflix[.]com

1payments-netflix[.]com

Top 5 apps leaking your location 

  •  Sports Tracker
  • NewsHunt
  • ConnectMobile
  • LBC
  • TuneIn Radio

Quick tips to protect yourself from cyber attacks and breaches 

#1

Always confirm the sender 

Before clicking on any links, always confirm a sender's name, email address and/or phone number with the genuine sender's details.

You can check a website URL is legitimate via browsers such as Safari 5, Firefox 7, Google Chrome, and Internet Explorer 10, as the company name will be displayed in green if the site has been issued with an Extended Validation (EV) Certificate and is a legitimate website/business.

#2

Watch out for the telltale signs 

  • Spelling errors
  • Generic headers e.g. ‘dear sir/madam, dear customer’
  • Requests for sensitive information such as passwords or card details by following a link in the message
  • URLs or sending addresses with extra numbers, letters or substitutions, for instance V0dafone rather than Vodafone. However, this practice is growing increasingly sophisticated, for example, recent Covid-19 scams used the address domain(s): @cdc-gov.org and @cdcgov.org. The real address is @cdc.gov
  • Unrecognised telephone numbers
  • Urgent calls to action e.g. appeals for donations to emergency plans
  • Unsolicited attachments 
#3

Up your phone security 

  • If your phone is capable of Touch ID technology, use it as your device unlocking method.
  • Alongside Touch ID, enable a strong password if you can. This means one that is more complicated than a 4-digit code. For Apple iPhones, this is termed 'simple passcode'.
  • In your settings, disable the ability to engage in voice-activated commands from your lock-screen. This will avoid the possibility of data extraction without a passcode.
  • Use two-step verification whenever you can.
  • Switch off automatic WiFi connections to known networks in your WiFi settings.
  • If an email looks suspicious, wait until you can use your laptop or PC. The larger screen size will allow you to view more information about the sender without having to open the email.

Bonus tips 

  • Avoid generic WiFi networks such as 'Coffeehouse' or 'Free Airport WiFi'. If it sounds too good to be true, it probably is.
  • Clear out old and unused applications from your devices, as this will avoid unnecessary vulnerabilities, especially programmes that may no longer receive updates.
  • Use a Virtual Private Network (VPN) whenever you can. VPN adds an extra layer of security to your Wi-Fi network, and encrypts all incoming and outgoing Internet traffic, hindering its value to hackers.

The ultimate solution that will protect your business 

Mobile Device Management (MDM) is the solution that gives you high-level control and security of all the mobile devices entering your organisation, irrelevant of whether they are company devices or part of a Bring Your Own Device (BYOD) programme.

Built-in security 

MDM has secure document sharing, so you can build-in security to prevent your corporate data getting into the wrong hands.

You can also see who has downloaded the document, specify password protection, expiry dates, restrict sharing, and more - significantly reducing the risks of data leaks.

locate and manage lost or stolen devices

MDM gives you a back-up plan if a device in your fleet is lost or stolen, because it's able to remotely locate and lock a lost device - quite literally buying you time to find it.

You can also remotely wipe a device, to ensure your company data is protected when a corporate device is missing.

real-time compliance 

MDM allows you to set real-time compliance rules with automated actions, so that you can:

  • prevent jail-broken or rooted devices from entering your company network
  • lock down SIM changes 
  • enforce minimum OS versions 
  • lock, block and wipe rule-breaking devices
  • enforce policies based on your company’s personal roaming or data usage limits. 

With this system in place, you can ensure that your company devices will be used correctly, and you can rest assured that the correct actions will be taken without the need for constant, manual monitoring.

FREE MDM TRIAL AVAILABLE 

Click Here Now

Tips & support

3 Warning Signs of a Poor Telecoms Strategy

1. Questionable security The new GDPR regulations came into effect on May 25th 2018, and made security and privacy even more vital. If you haven’t already, you can grab your free GDPR checklist here. GDPR is serious business.  Organisations that breach GDPR regulations will be subject to steep financial penalties. Last year, British Airways faced a £183,000,000 fine over a passenger data breach.   Penalties […]

1. Questionable security

The new GDPR regulations came into effect on May 25th 2018, and made security and privacy even more vital. If you haven’t already, you can grab your free GDPR checklist here.

GDPR is serious business.  Organisations that breach GDPR regulations will be subject to steep financial penalties. Last year, British Airways faced a £183,000,000 fine over a passenger data breach.  

Penalties are not reserved for the big players.  Serious breaches of GDPR regulations carry a fine of up to 4% of the turnover of your business or €20m – whichever is higher.

In order to avoid hefty fines, it’s crucial that your mobile devices are protected from attacks, and that you’ve set a clear boundary between business data and personal data.  

When you consider your policy, think big.  GDPR covers all data, whether that's your email inboxes, databases or mobile phones.  

Key questions you need to be able to answer

Q.A

Can you wipe all the data from your company mobiles if a device is lost or stolen? 

Q.B

If you're running a BYOD policy for mobile phones, do you let your staff receive work emails via their personal mobiles phones? If you do, how do you ensure control over your customer data?

Q.C

Are you using a security solution? Could a virus ridden device plugged into your computer systems for charging or synchronisation purposes spread to your network?

Mobile Device Management carries the benefit of allowing you to remotely locate, lock or wipe devices to ensure your corporate data stays safe in the wake of an unfortunate event.  This means that you'll be able to react quickly if a device with customer data is lost or stolen.

You'll also be able to detect and restrict jailbroken and rooted devices and set high-level password policies.

2. Frequent bill shock

Are you aware of how your corporate devices are being used now that your employees are at home more than ever before?

Video on demand services such as Netflix, Amazon Prime Video and Now TV can dramatically drain your data pool, and that additional data can exceed the cost of your mobile plan.  Not to mention the data usage guzzled by online shopping, social networking, gaming and pornography.

TechRadar found “More than half (53%) of respondents use their work devices for personal activity, from shopping to social networking, gaming and pornography.”

You can save yourself the sting of unforeseen and unnecessary costs using a solution called Mobile Device Management (MDM).

MDM enables you to cap and limit non-business data usage, as well as enforce stronger security standards, from just £2 per device per month.  This will save you any awkward conversations and ensure you can say goodbye to bill shock.

If you want to get a grip on your corporate devices, you can learn more here.

3. No back-up plan

The coronavirus pandemic has accentuated that a disaster recovery plan isn’t something that should be left until the last minute; because an incident can affect your business at any time.

If you lose your ability to communicate for an hour, a day, a week…what would that do to your bottom line?

Most organisations tend to place too much emphasis on their data when creating disaster recovery plans, which often means their business communications infrastructure is overlooked.

Yet it is critical that your business is communicating with customers at all times in a service driven world, as the effects of poor customer service can be disastrous for customer retention.

It takes 12 positive customer experiences to make up for just one negative experience (Forbes).

A customer is four times more likely to buy from a competitor if the problem is service related rather than price or product related (Bain & Company).

Yet, It costs 6-7 times more to attract a new customer than to retain an existing customer (Kolsky).

At CMM Telecoms, we’ve invested in technology that allows us to work wherever and whenever we want to – even when faced with unforeseen disruptions from pandemics, floods, heavy snow, power cuts, downed trees and the accidental cutting on a cable in the area.

The checklist below will give you an insight into how easily your business could operate and support your customers when disaster strikes.

Q.A

Do you have a weekly and monthly data backup that’s securely available off-site?

A burglary or fire can make your on-site data backup vulnerable.

Q.B

Do you have a power backup in place that can cover your system for at least four hours of standby power?

It’s key that you can contact the right people to rectify the issue during power-down mode, and are able to deal with client calls.

Q.C

Do you have a backup for your primary internet access?

A second FTTP or Leased Line can provide a lifeline to keep your team productive if your internet access cuts out.

Do you recognise these warning signs?
Request a free virtual consultation to upgrade your telecoms strategy today

We don't spam. Check out our privacy policy here.

Tips & support

The Ultimate Guide to Voice Calling in Microsoft Teams

Integrating Voice Calling with Microsoft Teams means you’ll use a single app for all your communication tools (Outlook calendar, meetings, chats, calls). Jump to… How to make inbound and outbound calls in Microsoft Teams How to accept calls in Microsoft Teams Why are businesses moving from PBX to Microsoft Teams? How do I know if integrating Voice Calling with Microsoft Teams is the right move […]

Integrating Voice Calling with Microsoft Teams means you'll use a single app for all your communication tools (Outlook calendar, meetings, chats, calls).

Jump to...

How to make inbound and outbound calls in Microsoft Teams 

Go to your chat list, and click New chat New chat button to start a new conversation.

Type the name or names into the To field at the top of your new chat.

Then click Video call Video call button or Audio call Calls button to start a call.

Up to 20 people can be on the same video call. 

How to accept calls in Microsoft Teams 

When someone calls you, you'll get a notification that lets you accept or decline the call.

  • Click Accept with audio Calls button to answer with audio only.

  • Click Accept with video Video call button to accept the call and enable video as well.

  • Click Decline call red phone to decline the call and go on with your day.

Why are businesses moving from PBX to Microsoft Teams?

A PBX is a company’s phone system and it’s mostly implemented out of hardware on-premises.  

Cloud PBX (when combined with PSTN Calling) is your phone system in the cloud, modern and tightly integrated with Microsoft Teams.  This means users get the voice capabilities they need—make, receive & manage calls; at work, at home, on the road; using phones, PCs and mobile, without the significant hardware investments attached to a traditional PBX system.

Voice Calling in Teams 

  • Call from any device, any location 

  • Unified communications in a single app 

  • Save money with a cloud-based system 

  • Single-provider simplicity 

PBX 

  • Calling tied to desk phone 

  • Juggle multiple apps

  • On-premise PBX maintenance costs

  • Multiple vendor complexity 

Conclusion

As integrating Voice Calling with Microsoft Teams uses Cloud PBX, your IT staff will be able to increase agility and save on the costs associated with traditional phone hardware. 

How do I know if integrating Voice Calling with Microsoft Teams is the right move for my business?

Integrating Voice Calling with Microsoft Teams is right for your business if...

  • Your internal communications are reliant on Teams 
    Using Teams for your external, as well as internal, communications will eliminate the need for a separate PBX system and all the costs that come with it. You'll also benefit from greater integration between all your systems.

  • You have digital gaps in your workforce
    Voice Calling in Microsoft Teams is intuitive and centralised, so your workforce will face just one learning curve, ensuring quick collaboration, regardless of differences in digital skills. 
  • You spend time juggling multiple apps and vendors 
    Integrating Voice Calling in Microsoft Teams means you'll only have to manage one app, from one provider.  And if you choose CMM Telecoms as your provider, you'll also benefit from one dedicated contact for any support you need.

Why integrate Voice Calling with Microsoft Teams?

  • Delivered from Microsoft's Cloud
    Work confidently with a reliable and secure cloud-based solution

  • All-in-one communication
    Transform how work gets done by unifying calling, chat, and meetings

  • Built-in audio conferencing 
    Add flexibility to your meetings with a dial-in number, integrated into every online meeting


Insert Image

Should I switch from VoIP to Microsoft Teams?

Both VoIP and Voice Calling in Microsoft Teams offer flexibility and eliminate the need for storage space and unnecessary equipment costs.  Integrating Voice Calling in Microsoft Teams, however, can give you the extra bonus of unified colloboration and one learning curve for your team.

Take the example of a threaded chat experience in Teams.  You can group conversations by subject, saving time searching and piecing together communication across different channels, because integrating Voice Calling with Microsoft Teams means you'll use a single app for all your communication tools (Outlook calendar, meetings, chats, calls).  

New additions to your team will be able to catch up quickly, ensuring they can start adding value to discussions.

You'll get the same features you expect from any other professional calling solution, such as call queues and auto-attendant.  You'll also be able to view your call history, listen to voicemails and search for contacts, directly from the Teams app.  

And if you're in a meeting, you can have your voicemail messages transcribed. 

Voicemail Transcription MS Teams

Should I choose a third party calling plan?

Yes, if...

  • You want more flexibility than Microsoft's pre-set calling plans can offer 
    Microsoft's pre-set calling plans allow you to make and receive calls in Teams, but there isn't room for negotiation when it comes to flexibility. If you make a reasonable amount of outbound calls and you'd like to take advantage of unlimited UK calls, Direct Routing is the ideal alternative. 

    What is direct routing?
    Direct routing allows you to connect your telecom voice trunks directly to Microsoft 365 and Teams, so that your people can make and receive calls.   This means you won't have to commit to a Microsoft pre-set calling plan, allowing you to take advantage of cheaper call rates and more flexibility.

    How does direct routing work?
    Direct Routing integrates your Teams system to the PSTN using a Session Border Controller (SBC) and SIP Trunks. A SBC acts as a border between different networks to ensure your data is transferred correctly, and safely, between them. SIP Trunks, on the other hand, act as the essential connection between your business phone system, the internet and the traditional PSTN phone network. 

  • You have limited in-house support, experience or time
    Your business may have limited IT staff or resources, or staff who have little experience using Teams as a PBX or of telecommunications in general.  As a third party provider, we can provide you with essential step by step account management, install Direct Routing and any other equipment you need, whether you want to fill in a knowledge gap, or simply save your own staff time.

  • You have international calling requirements
    Microsoft's pre-set calling plans are currently limited to the UK and Canada while the roll-out takes place, so if you have international calling requirements, Direct Routing will provide you with the availability you need.       

How much does integrating Voice Calling with Teams cost?

  • Third-party providers should operate by a tailored approach.  This means an exact price isn't possible, because your quote should be based on a comprehensive review of your current circumstances and requirements.  You can rest assured, however, that choosing Direct Routing over Microsoft's pre-set Calling Plans can lower your recurring price per user per month.  At CMM Telecoms, we will provide you with a free, no obligation quote based on your unique needs so you can see how cost-effective this solution is, before making any commitments. 

Get a free consultation before you try it free for 60 days 

Our friendly team are on hand to discuss how Voice Calling in Teams will help your business.  You'll then have the option to try it free for 60 days. You can take advantage of a free 60-day trial, regardless of whether you currently have Office 365.  

After that? We'll provide you with a free, no obligation quote based on your unique needs, so that you can see how cost-effective this solution is, before you make any commitments.

learn more now

Why choose CMM Telecoms?

  • Dedicated account management
    Choosing us means you’ll receive a dedicated contact to help you with the process.  We'll provide you with essential step by step account management based on a comprehensive review of your infrastructure, install Direct Routing and provide any other equipment you need.
  • Premium support
    You'll receive premium-style support throughout, saving your own staff time, as you'll be able to depend on an experienced and dedicated UK-based team.
    From setup, to training, to support, we have it covered.
Latest news

One Way Your Business Can Reduce the Financial Impact of the Pandemic

There’s a lot of discussion about the financial repercussions of Covid-19.  The government have implemented some significant measures, but for many, this isn’t enough to ease the anxiety or the impact.     Job security, slow sales, and cash flow uncertainty may be causing you an enormous amount of stress, and the big question lingering on your mind is – when will this all end? […]

There's a lot of discussion about the financial repercussions of Covid-19.  The government have implemented some significant measures, but for many, this isn't enough to ease the anxiety or the impact.  

Job security, slow sales, and cash flow uncertainty may be causing you an enormous amount of stress, and the big question lingering on your mind is - when will this all end?  

Although financial strain is just one impact of the devastating Covid-19 outbreak, it is one that we can help you take control of.  

The directors of CMM Telecoms have launched CMM Energy, bringing over 20 years of experience in commercial negotiation, assistance and consultation to the Energy industry.

Cut your energy overheads 

CMM Energy is a partner, not a supplier, which means we make it our business to find you the best contract.  You'll be able to take advantage of unbiased advice, and save time and hassle negotiating with and comparing suppliers.

It also means that we have access to the latest analytical data, insider rates and trends.

Right now, the cost of wholesale energy is at one of the lowest price points in the past 5 years.

Here's why:

1) Energy consumption has decreased following above-average temperatures for this time of year - reducing demand.

2) The Covid-19 pandemic has resulted in travel and flights being cancelled and/or restricted, reducing demand.

3) Stronger wind generation has resulted in less reliance on the wholesale market, reducing demand.

4) Due to reduced demand, the energy that is stored for winter has not been needed, and pre-bought imports are still coming into the UK, resulting in an oversupplied system.

We're here to help you lock in a lower rate. 

Our team are providing free, no-obligation quotes.  If you can reduce your overheads - we'll let you know.

All you need to do is get in touch: 

B&W Bulbinfo@cmmenergy.co.uk

B&W Bulb01252 979290

Please note, green tariffs are also available.  If you'd like to cut costs and your carbon footprint, the link below is for you → https://www.cmmenergy.co.uk/green-energy-solutions.